Customer ServiceCustomer Service

By: A Staff Writer

Updated on: Sep 23, 2024

Entrepreneurs and small business owners perform and are accountable for several essential tasks. Here are their functions for Customer Service. Of course, while they can delegate or outsource, the buck stops with them.

The following is the list of overall categories.

Strategic Planning and Vision
Finance and Accounting
Operations Management
Marketing and Sales
Product Development
Customer Service
Human Resources Management
Networking and Partnership Development
Technology and Innovation
Legal and Compliance
Risk Management
Personal Development

Now, let’s look at the tasks in the following category.

Customer Service

• Respond to customer inquiries
• Resolve customer complaints
• Build customer loyalty
• Gather customer feedback
• Provide technical support
• Manage customer accounts
• Develop customer service policies
• Train customer service team
• Implement CRM systems
• Ensure customer satisfaction

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