Customer Service: Delight clients; don’t neglect feedback.

By: A Staff Writer

Updated on: Jul 13, 2024

Customer Service: Delight clients; don’t neglect feedback.

Do:

• • Go above and beyond to exceed expectations.
  • Respond promptly to inquiries and complaints.
  • Personalize your interactions.
  • Empower your team to solve problems.
  • Actively seek feedback (and act on it).

Don’t:

• • Treat customer service as an afterthought.
  • Dismiss negative feedback.
  • Offer robotic or scripted responses.
  • Make promises you can’t keep.

Takeaway: Happy customers are your best brand ambassadors. Invest in exceptional customer service, and watch your business thrive through referrals and repeat business.