SaaS Metrics Framework
By: A Staff Writer
Updated on: Jul 19, 2024
What: Key Performance Indicators (KPIs) specific to Software-as-a-Service businesses, including MRR, CAC, Churn, and others.
Who: Evolved over time, as the SaaS business model became prevalent.
Why: Traditional business metrics don’t capture the nuances of SaaS, so entrepreneurs need these specialized measures.
When: Weekly/monthly to track your SaaS business health, and make course corrections, and also to secure investor funding.
How:
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- Ensure you have systems to capture the data accurately.
- Track against benchmarks for your industry niche.