Customer complaints piling up? Get ahead of customer service issues…
By: A Staff Writer
Updated on: Oct 25, 2024
Small businesses often lack dedicated support teams. Reactive firefighting damages your reputation.
How to deal with the problem:
- Make it easy to get in touch: Have clear contact info on your website.
- Respond promptly: Even if you don’t have a solution yet, acknowledge issues.
- Proactively gather feedback: Identify problems before they escalate.
Great customer service turns unhappy customers into advocates. It’s an investment, not a chore.