Build an Empathetic Culture (Even If It’s Just You)
By: A Staff Writer
Updated on: Aug 30, 2024
Build an Empathetic Culture (Even If It’s Just You)
Your empathy sets the tone for your whole company, from hiring to customer service and beyond.
It’s easy to SAY you care about customers, but do your actions consistently back that up?
- Hire for ‘learnability’: Skills can be taught, a genuinely empathetic attitude is harder to find.
- Empower your team: Let them solve customer issues creatively on the spot, not just follow a script.
- Celebrate empathy wins: When someone goes above and beyond to help a customer, acknowledge it.
- Walk the walk yourself: Leaders who act with heart inspire the same in their people.
- Customer feedback loops: Make it easy & encouraged for employees to share insights from their interactions.
- Self-care matters: You can’t pour from an empty cup. Prevent empathetic burnout by setting boundaries.
What actions make your customers feel truly valued and understood?
Is there a way to streamline your customer support process to make it a better experience for both sides?