Difficult Conversations

By: A Staff Writer

Updated on: Sep 12, 2024

Hard Talks = Easier Business

Avoiding those uncomfortable chats leads to BIGGER problems down the road.

• Prep is Key: Gather facts, set your intention (solve the problem, not ‘win’ the fight).
• Choose Setting Wisely: Private, neutral space is best, not in the heat of the moment.
• Start with Empathy: Acknowledge the other person’s feelings before stating your case.
• Focus on the Issue: Avoid personal attacks, stick to facts and specific behaviors.
• Find Solutions TOGETHER: Seek input, what would a ‘good outcome’ look like to them?
• Document if Needed: For performance issues, put agreements in writing, with follow-up dates.

Proactive, respectful communication resolves issues before they erode morale and productivity.