Listening Skills

By: A Staff Writer

Updated on: Sep 03, 2024

The Most Underrated Leadership Skill

Think you’re a good listener? Many leaders THINK so, but their teams disagree.

• Focus is Flattering: Give the speaker your undivided attention, put that phone away!
• Active, Not Passive: Ask clarifying questions, summarize back to ensure you truly understand.
• Listen for the Unspoken: Body language, tone, and what ISN’T said reveals deeper meaning.
• Empathy Over Ego: Seek to understand the other person’s perspective, not just push your own.
• Customer Listening is King: Truly hearing their complaints leads to solutions that build loyalty.
• Feedback is a Gift: Active listening makes your team feel safe sharing constructive criticism to help you grow.

Strong listening skills build trust, improve relationships, and unlock insights you’d otherwise miss.