Managing Conflicts

By: A Staff Writer

Updated on: Oct 22, 2024

Conflict = Opportunity (Yes, Really)

Avoiding difficult conversations only makes things worse. Here’s how to turn conflict into growth.

• Proactive vs. Reactive: Address issues early, before resentment festers and productivity suffers.
• Private is Productive: Handle conflicts one-on-one, not via passive-aggressive emails or in group settings.
• Focus on the Issue: Avoid personal attacks, stick to facts, and finding solutions.
• Seek the ‘Why’: What’s the root cause of the conflict? Understanding this is key to resolving it.
• Fair, Not Equal: Resolutions might not make everyone happy, but they should be impartial and logical.
• Document for Clarity: If agreements are reached, put them in writing to avoid future “they said…” disputes.

Effective conflict management fosters a healthier, more harmonious workplace.