Raise your hand if customer service has redefined the word patience for you.
By: A Staff Writer
Updated on: Oct 21, 2024
Raise your hand if dealing with difficult customers has taken your patience to a whole new level 🙋♀️🙋♂️ Customer service can bring out our inner zen master…or not. We’ve all been there!
Some customer interactions truly test the limits of our composure.
Even the most patient people get ruffled sometimes, it’s part of the job.
Do This, Instead:
- Set boundaries: Define what’s acceptable behavior and what’s not (abuse, etc.).
- Take a deep breath: Before reacting, give yourself a moment to regain composure.
- Depersonalize the situation: Often, customer anger stems from issues outside your control.
- Focus on solutions: Shift the conversation towards finding a resolution for the customer’s problem.
What’s your go-to technique for dealing with difficult customers?
#customerservicelife #zenandtheartofbusiness #patienceisavirtue #entrepreneurwoes #keepcalm