Raise your hand if you’ve ever lost it with a client… and desperately regretted it.
By: A Staff Writer
Updated on: Oct 21, 2024
Raise your hand if you’ve ever sent that fiery email or snapped on a call and immediately wished you could take it back 🙋♀️🙋♂️ We all make mistakes, especially when we’re stressed and overworked.
We’re human, and sometimes our emotions get the better of us.
That sinking feeling when you realize you’ve messed up is the worst.
Do This, Instead:
- Own up to it: If possible, apologize sincerely and take responsibility for your reaction.
- Explain, don’t excuse: Briefly explain the stress you were under (without making excuses).
- Focus on repair: Offer solutions or a plan to rectify the situation, if possible.
- Learn from it: How can you prevent similar outbursts in the future?
What’s the best way to recover from a client blow-up? Share your experiences!
#clientrelations #mistakeshappen #lessonslearned #damagecontrol #entrepreneurlife